Introduction

Mikkom Choose and Book (mCB) is a web-based application that allows organisations to offer their customers online appointment bookings via:

Internet access
Mobile optimised access (e.g., via personal mobile devices)
Text message
Self-check-in (e.g., via kiosks or personal mobile devices)

In addition to offering appointment bookings, mCB also incorporates portal functionality, called “GoBetween”, that allows users to maintain secure two-way conversations between:

customers (e.g., patients) and the organisation (e.g., clinic)
colleagues within an organisation (e.g., a doctor seeking a second opinion from a colleague).

mCB does not store any information other than that pertinent to the booking process (e.g., it does not store customer or patient medical history).

How does mCB work?

System Descriptors

mCB can be used by any type of organisation that offers online appointment booking. The system descriptors (Menu Options) within mCB are therefore generic. In a healthcare environment, these descriptors translate as follows:

Client	Patient or customer
Location	The Location of a Clinic
Slot	Appointment time
Service group	e.g., Healthcare Department
Service	The type of appointment being offered

To illustrate: a Healthcare trust may have a Dental Unit that offers two Services (or appointment types): Dentistry and Hygienist. These services could be offered at several physical locations or surgeries across a catchment area.

Documentation Notation

Menu Shortcuts

Within this document, for brevity and to help navigate around the system, to denote “Select the Appointments option under the Bookings Menu” the following terminology is used Bookings > Appointments.

Alerts

Two types of alerts are used throughout this document to highlight important information:

This is an info alert.

This is a warning alert.

Mikkom Choose and Book